Homemade
2026
A platform that connects older Australians with flexible, in-home care services, helping them live independently by managing and accessing personalised support.
The Brief
The customer platform fails to always communicate what users need to know or do. My task was to redesign the platform to display relevant and accurate information, fix broken and outdated components, enhance the information architecture, and fix broken and outdated components,
My Roles
- Lead design concepting and decision making for the customer portal.
- Synthesised user research and desk research to understand the Support at Home problem space.
- Developed low to high fidelity wireframes and prototypes in Figma Design, Figma Make, and Claude code.
- Integrated AI tooling to expedite my workflow and output.
- Presented design outcomes to senior stakeholders and SMEs for iterative feedback and alignment.
- Worked closely with my product team to identify areas for focus and delivery.
Understanding the Support at Home Problem Space
Support at Home is a complicated government initiative. People in the program often struggle to understand the way their funding is classified and how they can spend it. In order to properly design solutions for them, I had to familiarise myself with the intricacies of Support at Home through reading government documentation, interviewing users and internal SMEs, and using design exploration to validate assumptions. Doing this allowed me to work towards outputs that were solving business and users problems with confidence.
Integrating AI Tooling to Deliver Design Outcomes
I leaned on the strength of AI workflows using Claude and Figma Make to deliver work faster and and with more design depth. They provided assistance in rapid iteration, exploratory concepting and researching the problem space. A particularly useful workflow was using AI to create fully functional prototypes from my designs for presentations with senior stakeholders to help communicate design vision and rationale.
I still maintained control over the design decisions, and understood the problem space well enough to know when an AI output wouldn’t solve for a users needs. But it’s convinced me that integrating AI into my product design work is beneficial for my process and for business outcomes.
Using Storytelling to Aid Stakeholder Collaboration
In Homemade, it was important to maintain strong communication of progress between our squad and senior stakeholders as they required deep understanding of what design decisions were being made and why. So I used storytelling frameworks to communicate my designs in a way that brought stakeholders along the journey, supported by insights and evidence, and showed the clarity in my rationale. Alignment meant the work didn’t pause, and my team could keep focusing on delivery,
Autonomy, Ownership and Collaboration
The breadth of this project required me to adapt to many problem spaces, from designing quick wins to fix broken components, to taking full ownership of redesigning screens from the ground up, backed by analysis and exploration. Each task required working under pressure to deliver solutions quickly to meet business expectations, as well as collaborative engagement with my Product Manager, squad and Homemade SMEs and senior stakeholders.